Returns and Refunds
When you can cancel, what you can return and within how many days, what to do if something arrives wrong or damaged, and how refunds are paid.
Cancelling an order
You can cancel an order from its page until we start preparing it. If you paid by card we refund the full amount to it; if you chose cash on delivery you pay nothing. Once preparation has started the order cannot be cancelled, but you can return whatever is still sealed.
How long you have
When we sell in Saudi Arabia, you will have 7 days from delivery to return.
What can be returned
- A sealed vial in its original packaging can be returned.
- An opened vial cannot be returned, for hygiene reasons, unless it arrived wrong, damaged or leaking.
- A set can be returned only if all its vials are still sealed. If one vial has been opened, the set is treated as opened.
- A personalised set, with a gift card or a bride card, was made for you, so it can be returned only if it arrived wrong or damaged.
Wrong or damaged items
If an item arrives wrong, damaged or leaking, tell us within 48 hours of delivery with a photo of the item and its packaging. We replace it or refund it in full, including delivery, and collect it at our cost.
How to return
- Request the return from the order page, or message us.
- A person on our team reviews it and tells you how to send it or when we will collect it.
- We refund once the item reaches us and we have checked it.
Who pays return delivery
If you changed your mind, you pay the return delivery. If the mistake is ours — a wrong or damaged item — we pay it.
How refunds are paid
- Card or Meeza: refunded to the same card through the payment provider within 14 days of the return reaching us. Your bank may take a few more days to show it.
- Cash on delivery: refunded by bank transfer, InstaPay or mobile wallet within 14 days of the return reaching us.
- A deposit we asked for before preparing the order is refunded with it, unless the parcel was refused at the door.